Good support. You stand by your guarantee and rectify any orders that get seized. As far as damaged products I'll find out how you handle that when you answer my ticket.
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It's hard to give a high number when my package was seized, but I guess that comes with living in the USA.
As far as packaged correctly the second time it wasn't wrapped like it normally is and two vials were broken when I got. My advice wrap every order in cellophane.
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Great website!