Shipping Information
At MASSROIDS, we prioritize discretion, efficiency, and customer satisfaction when it comes to shipping. Here's everything you need to know about how we handle and deliver your orders:
How Do You Ship?
- Worldwide Shipping: We ship to virtually all countries worldwide.
- Discreet Packaging:
- Our organization name or any indication of pharmaceutical contents is never used on packages.
- Packaging is constantly updated to maximize delivery success.
- Large orders are divided into multiple smaller packages to avoid suspicion.
- Shipping Points: Shipments are dispatched from various locations in Europe for added discretion.
- USA Domestic Shipping:
- Orders from our USA domestic warehouse are delivered in 2–5 days, ensuring fast and reliable service.
How Are Large/Bulk Orders Shipped?
- Bulk orders are split into multiple packages if necessary, ensuring the same level of discretion and care as smaller orders.
- Each package is carefully repackaged to minimize volume and avoid attention during shipping.
What is the Cost of Shipping?
Shipping costs are $40 per order.
How Do I Change My Order After It's Placed?
- Unpaid Orders:
- Log in to your account, select the order ID, and click Edit Order to make changes.
- Paid Orders:
- If the order has not yet been shipped, open a support ticket with your Order ID, and our customer service team will assist you.
Where Do I Send My Payment?
- Payment instructions are sent to your email immediately after you place your order.
- If you haven't received the instructions, contact us, and we'll resend them.
How Long Does the Ordering and Shipping Process Take?
- Order Confirmation: Sent immediately after placing an order, with payment instructions.
- Processing Time: Orders are dispatched within 1-3 business days after payment is received.
- Shipping Time:
- USA Domestic Orders: Delivered in 2-5 days.
- International Orders: Typically delivered within 7-15 business days. For remote areas, it may take up to 25 business days.
Note: Business days are Monday through Friday. If your package hasn't arrived after 15 business days, contact us, and we'll assist in tracking or resolving the issue.
What Happens if I Don't Receive My Order?
- Customs Seizure:
- If your package is seized by customs, provide us with a copy of the seizure letter, and we will reship it at no extra cost.
- Lost Orders:
- If tracking shows that the package was delivered but you did not receive it, we cannot reship.
- Contact us if your package hasn't arrived within 30 days for further assistance.
Countries We Do Not Reship To:
Due to strict customs regulations, we do not reship orders to the following countries:
- Australia
- Canada
- New Zealand
- Singapore
- South Korea
- Denmark
- Sweden
How Successful is Delivery?
We have a high delivery success rate thanks to:
- Advanced packaging techniques.
- Secure shipping points across Europe.
- Careful removal and repackaging of products to minimize customs issues.
Is Your Company Legitimate?
Yes, we are a professional mail-order pharmacy with over 10 years of successful operation.
- Customer Satisfaction: Our priority is ensuring you're satisfied with our services.
- High-Quality Products: All items are sourced from trusted manufacturers.
- Reliable Support: We provide online customer support seven days a week.
How Can I Contact You?
- Our customer support team is available daily and typically responds to inquiries within 1–6 hours.
- Please use the contact form on our website for any assistance.
At MASSROIDS, we strive to ensure your package is delivered safely, securely, and discreetly. With our USA domestic warehouse offering 2-5 day delivery and a robust international shipping process, you can shop with confidence. Thank you for trusting us!